Privacy policy

Privacy Policy

Last Updated: July 23, 2025

Welcome to Restore – Ageing Well (“Restore,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, use our online store, or otherwise interact with us (collectively, the “Services”).

Our store and website are powered by Shopify, which enables us to provide a seamless and secure shopping experience. If any part of this Privacy Policy conflicts with our Terms & Conditions, this Privacy Policy governs matters related to the collection and handling of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal data in accordance with this Policy.

1. Personal Information We Collect

When we say “personal information,” we refer to data that identifies, relates to, or could reasonably be linked to you. We may collect the following categories of personal information, depending on your interaction with our Services:

  • Contact Information: Name, billing and shipping address, phone number, and email address.

  • Payment Details: Credit/debit card information, payment method, and transaction history.

  • Account Information: Username, password, preferences, and account settings.

  • Transaction Details: Products viewed, added to cart, purchased, returned, or exchanged.

  • Communication Records: Details you provide in customer service inquiries or messages.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Interactions with our website, pages visited, and browsing patterns.

We may also draw inferences from the information collected to personalize your shopping experience and improve our Services.

2. Sources of Personal Information

We collect your personal data from the following sources:

  • Directly from you: When you create an account, make a purchase, subscribe to emails, or contact us.

  • Automatically: Through cookies, analytics, and similar technologies when you browse our website.

  • From service providers: Such as payment processors, shipping partners, and IT vendors.

  • From third parties: Including marketing partners or affiliates, as permitted by law.

3. How We Use Your Personal Information

Depending on your interactions, we use your personal data to:

  • Provide and Improve the Services: Process orders, manage payments, arrange shipping, handle returns/exchanges, and customize your shopping experience.

  • Personalize Your Experience: Recommend products, remember preferences, and enhance our store’s functionality.

  • Marketing & Communication: Send promotional offers, newsletters, or updates about new products (you may opt out anytime).

  • Security & Fraud Prevention: Authenticate users, detect fraudulent transactions, and maintain data security.

  • Customer Support: Respond to inquiries, resolve issues, and enhance customer satisfaction.

  • Legal Compliance: Fulfill legal obligations, respond to government or law enforcement requests, and enforce our terms or policies.

4. How We Share Your Personal Information

We may disclose your information under limited circumstances, including:

  • With Shopify: To enable secure hosting, payments, and order fulfillment.

  • With Service Providers: For logistics, marketing, analytics, and IT operations.

  • With Business Partners: To improve personalized advertising and promotional activities.

  • With Your Consent: When you request that we share information with other parties.

  • For Legal or Business Reasons: To comply with legal requirements or in case of a merger, acquisition, or sale of assets.

5. Relationship with Shopify

Our online store is hosted and powered by Shopify, which processes certain personal information necessary for providing the Services. Shopify may use your data to enhance platform security, improve features, and provide analytics.

For more information on how Shopify handles your personal data, please review the Shopify Privacy Policy or visit the Shopify Privacy Portal to exercise your rights regarding information processed by Shopify.

6. Third-Party Links

Our website may include links to external websites or social media platforms operated by third parties. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing personal information with them.

7. Children’s Privacy

Our Services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

8. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data; however, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

9. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request details of personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your data, where legally applicable.

  • Portability: Request transfer of your data to another entity, where feasible.

  • Marketing Preferences: Opt out of marketing emails at any time via the unsubscribe link in our emails.

To exercise your rights or submit a request, contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including to servers located in other jurisdictions where data protection laws may differ. We rely on lawful data transfer mechanisms to ensure appropriate protection.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Restore – Ageing Well
Email: restore.india.shopify@gmail.com
Address: 41, Friends Colony East, New Delhi, India